Terms of Service

1. Introduction

Welcome to the Terms of Service for CoolVu of McKinney ("we," "our," or "us"). Please read these Terms carefully before using our website, requesting a quote, or engaging our services. By accessing or using our services, you agree to be bound by these Terms.

2. Acceptance of Terms

By accessing our website, submitting a form, requesting a consultation, or using any of our services, you agree to comply with and be legally bound by these Terms of Service and all applicable laws and regulations. If you do not agree with these Terms, you may not use our services.

3. Description of Services

CoolVu of McKinney provides residential and commercial window film installation services, including but not limited to solar control, privacy, decorative, and safety/security window film solutions.

Our SMS and email communication program is designed to keep customers informed throughout the service process. This may include:

• Quote follow-ups
• Appointment scheduling and reminders
• Installation updates
• Invoices and service-related communications
• Customer feedback requests
• Occasional promotional or seasonal offers

4. User Accounts

You may be required to provide accurate contact information or create an account to access certain features of our services. You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.

5. SMS and Email Communication Program

5.1 Program Description

SMS and email communications are used to maintain and enhance communication with customers throughout various stages of their relationship with CoolVu of McKinney. These communications may include service updates, appointment reminders, estimates, invoices, customer satisfaction surveys, and promotional messages intended to improve customer experience and engagement.

5.2 Cancellation / Opt-Out

You may cancel SMS communications at any time by replying "STOP" to any text message you receive from us. Once you opt out, you will receive a confirmation message and will no longer receive SMS messages unless you opt back in.

To rejoin, simply submit a new request or opt in again through our website or communication channels.

5.3 Support

If you experience issues with our messaging program, you may reply "HELP" to any SMS message for assistance, or contact us directly:

📧 info@coolvu.com
📞 469-868-0555

5.4 Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.

5.5 Message and Data Rates

Standard message and data rates may apply for any SMS messages sent to or from CoolVu of McKinney. Message frequency varies based on service interactions. Please contact your wireless provider for details regarding your specific plan.

5.6 Privacy

Your privacy is important to us. For information on how we collect, use, and protect your personal information, please review our Privacy Policy available on our website.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of CoolVu of McKinney or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. Unauthorized use is prohibited.

7. User Conduct

You agree to use our website and services only for lawful purposes and in a manner that does not infringe on the rights of others, restrict or inhibit the use of the services by others, or violate any applicable laws or regulations.

8. Limitation of Liability

To the fullest extent permitted by law, CoolVu of McKinney shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, resulting from:

• Your access to or use of our services
• Your inability to access or use our services
• Any errors or omissions in content or service delivery

9. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. The most current version will always be posted on our website. Continued use of our services after changes become effective constitutes acceptance of the revised Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

11. Contact Information

If you have any questions regarding these Terms of Service, please contact us: